Return Policy (Exchange / Refund)
You can initiate return requests for exchange of size or refund within 7 Days of receipt of goods.
In case you have received damaged / incorrect order then please intimate us within 3 Days of receipt of goods.
Returns are subject to the following conditions :
- Return Window : 7 Days after delivery of product.
- Only domestic orders can be returned.
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
- We might ask for images to assess your return access. Kindly assist with the requirements if needed.
- Replacement can be for the entire product/s or part/s of the product subject to availability of the same with Tiber Taber
Exception : The following are not eligible for return requests :
- Items from Clearance sale
- Any customised orders
- International Orders. Due to Logistical constraints, we are unable to provide return facilities for international orders. In case you can arrange for shipping in India, we can explore possibilities of the same. Please contact us for more information.
Charges
- Free return / exchange service.
- No reverse charges shall be charged. We shall bear the cost of return and fulfillment of exchange.
- Free reverse pickup and exchange can be availed only once per order.
Non Refundable :
- COD charges
- Express shipping charges
- Any customisation charges
STEPS TO INITIATE RETURN
- A reverse pick-up will be scheduled within 1-2 business days. Reverse pickup facility is available in selected pincodes.
- In case reverse pickup is not available, you shall have to ship the product back to us at the below mentioned address. 100 INR store credits (1 Year Validity) will be issued against the same.
- Quality Check
- Products are received back at our warehouse and undergoes quality check before initiation of refund value.
- Refund / Replacement
- In case of exchange, replacement product will be dispatched within 1-2 business days after the return request is received.
Mode of refund
- Refund against Gift Card
Store credits in the form of gift card shall be issued with a validity of 1 Year on our website.
- Refund to Original Payment Mode.
Prepaid Orders
Amount shall be credited to the same Issuing Bank from where Transaction Price was received.
COD/Bank Deposit
For Cash On Delivery transactions, we shall send a payout link to ask the bank details in which the refund will be processed.
Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
Refund shall be subject to Buyer complying with Policies.
Refund Processing Time
- Amount shall be refunded post receiving and quality checking the return product. On an average, it takes 3-5 Days for the return shipment to reach us.
- Post the approval the refund is initiated from our end and is reflected back in the your account within 1-2 business days.
Contact us for more queries :
+91 9354443530
support@tibertaber.com
