Return Policy (Exchange / Refund)
You can initiate return requests for exchange of size or refund within 7 Days of receipt of goods.
In case you have received damaged / incorrect order then please intimate us within 3 Days of receipt of goods.
Returns are subject to the following conditions :
- Return Window : 7 Days after delivery of product.
- Only domestic orders can be returned.
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
- We might ask for images to assess your return access. Kindly assist with the requirements if needed.
- Replacement can be for the entire product/s or part/s of the product subject to availability of the same with Tiber Taber
Exception : The following are not eligible for return requests :
- Items from Clearance sale
- Any customised orders
- International Orders. Due to Logistical constraints, we are unable to provide return facilities for international orders. In case you can arrange for shipping in India, we can explore possibilities of the same. Please contact us for more information.
Charges
- Free return / exchange service.
- No reverse charges shall be charged. We shall bear the cost of return and fulfillment of exchange.
- Free reverse pickup and exchange can be availed only once per order.
Non Refundable :
- COD charges
- Express shipping charges
- Any customisation charges
STEPS TO INITIATE RETURN
- A reverse pick-up will be scheduled within 1-2 business days. Reverse pickup facility is available in selected pincodes.
- In case reverse pickup is not available, you shall have to ship the product back to us at the below mentioned address. 100 INR store credits (1 Year Validity) will be issued against the same.
- Quality Check
- Products are received back at our warehouse and undergoes quality check before initiation of refund value.
- Refund / Replacement
- In case of exchange, replacement product will be dispatched within 1-2 business days after the return request is received.
Mode of refund
- Refund against Gift Card
Store credits in the form of gift card shall be issued with a validity of 1 Year on our website.
- Refund to Original Payment Mode.
Prepaid Orders
Amount shall be credited to the same Issuing Bank from where Transaction Price was received.
COD/Bank Deposit
For Cash On Delivery transactions, we shall send a payout link to ask the bank details in which the refund will be processed.
Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
Refund shall be subject to Buyer complying with Policies.
Refund Processing Time
- Amount shall be refunded post receiving and quality checking the return product. On an average, it takes 3-5 Days for the return shipment to reach us.
- Post the approval the refund is initiated from our end and is reflected back in the your account within 1-2 business days.
RAISE A RETURN/EXCHANGE REQUEST
Contact us for more queries :
+91 9354443530
support@tibertaber.com
Shipping, Payments
When will my order be shipped and when will it get delivered?
Shipping Information:
• We normally ship all orders within 2 business days.
• Custom / Made to order collections are dispatched within 5 business days.
Delivery Information:
• Final delivery time will vary based on location.
• Standard Deliveries take 2-5 Days in India.
• Standard Deliveries take 4-12 Days in other parts of the world.
• However, there might be delays due to extraneous factors.
Are there any additional charges for delivery?
Domestic Orders:
• We charge Rs. 100 for orders with a value below Rs. 1000. (Non-refundable if shipped)
• Free shipping is available for all orders above Rs. 1000 within India.
International Orders:
• Additional shipping charges apply and will be reflected at checkout. Find more information here.
How do I make payments ?
• Prepaid – You can make secure online payments using your debit cards, credit cards, Net banking, Wallets or UPI.
• International payments can be made using cards or Paypal.
• Bank transfers are accepted upon special request.
• Cash on delivery (COD) – Available for domestic Indian Orders at an additional cost of Rs 50. (Non Refundable)
Do you Have Express Delivery?
We offer express, 1-2 business day delivery for selected pincodes at an additional price of Rs 350.
• Orders placed before 2 PM are dispatched on the same day and the transit time is calculated based on that.
• Orders placed after 2 PM, are dispatched on the next business day.
• Business days do not include Sundays, Indian National holidays, and major festivals.
Do I need to set up an account to place an order?
You can guest checkout without creating an account.
But we advice to set up an account and select the merchandise you like. Creating an account helps you :
• Create product wishlists
• Keep track of your order details and transactions
• Easily request for returns and order escalations.
• Keep updated with the latest product offerings and promotional offers.
Order Placement
Is my order confirmed?
You will receive an Email and a WhatsApp on order confirmation.
Please contact our helpdesk (support@tibertaber.com or call + 91 9560142238) if you are unsure.
How can I track my order?
An email and whatsapp is sent to you after the order is shipped.
It contains the tracking number and details of the service provider. You can
also track your order by logging in on our website. Track Here
If you are having trouble reading the emails or if you haven't
received any updates, please get in touch with our Helpdesk.
Can I modify the shipping address or product(Size) of my order after it has been placed?
Yes, your shipping address can be modified before the order is dispatched. Once dispatched, no changes can be made to the address or the order contents.
Should you modify to cancel your order, please inform the team via email on support@tibertaber.com, DM us on Instagram/Facebook or Call/WhatsApp us at + 91 9560142238 | Monday to Saturday, between 10 AM to 6 PM IST.
What if my card has been charged multiple times for the same order?
Do not worry at all !
Rest assured, in most cases, orders are only processed once even if your card is authorized multiple times. These duplicate authorizations are typically reversed by your bank within 12 hours.
However, if you see multiple debits on your account after 12 hours, please contact our support team for assistance.
We may request your bank records to verify the issue.
Cancellation, Returns & Exchange
How do I cancel an order?
Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable Should you wish to cancel your order, please inform the team via email on support@tibertaber.com, DM us on Instagram/Facebook or Call/WhatsApp us at + 91 9560142238 | Monday to Saturday, between 10 AM to 6 PM IST.
What is your return policy?
You can return eligible products, up to 7 days from the date of delivery, from "My Orders" section on the website or using the RETURN REQUEST
- The returned product should be in its original packaging and in the same unused and unwashed condition as received.
-Tags should be intact.
-The product(s) clears a quality check at the Tiber Taber warehouse, and only then is the exchange/refund processed.
-Exchange requests will be accepted only once.
-Items that have been exchanged are not eligible for further returns or exchanges.
-Products marked under the clearance section and customized products are non-returnable.
-COD and Shipping Fees are non-refundable
-International orders are non-returnable.
How long will it take for an refund request to get processed?
It usually takes 7-10 working days for an exchange or return order to be processed.
This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address.
Once the goods are picked up from your address, they are received at the Tiber Taber warehouse where they go through a quality check.
Once this procedure is completed, we initiate further steps in this process.
Do you arrange for reverse pickups?
Yes. Reverse pickup is available for a wide selection of pincodes.
In case your Pincode doesn't have reverse pickup facility, we will inform you and you will have to ship the item back. . In this case, an amount of Rs. 100 will be reimbursed through a Tiber Taber voucher. This will be done post the quality check of all received items.
Can I choose a different item in exchange?
You can request for a size exchange HERE.
To exchange for a different outfit, initiate a return request for
the original order against refund and place a new order with the new selection.
How do you process refunds?
• Prepaid orders will be refunded to the original source of payment.
• For COD orders, you can opt for store credits or cash refund.
• Once the order is received at our warehouse and QC approved, we will share a payout link which will ask for your account details in which the refund will be processed.
• Refunds can take 7-10 days.
How do I contact the Tiber Taber Customer Service Team?
You can get in touch with our customer support team through the “Contact Us” section on the website.
Simply send a DM on Instagram/ Facebook Page or email to support@tibertaber.com or give us a call on +91 + 91 9560142238 for any complaint or feedback.
Our customer care team is always at your service (Monday - Saturday, 10 AM - 6:00 PM (IST)
Boy Bandhani Print Kurta
$720 MRP1400
Inclusive of taxes
Size 2M
Colour Magenta
Style 2PC Kurta set
