Privacy Policy

Tiber Taber Fashion Pvt Ltd (hereafter referred to as "Tiber Taber" or "The Company") and/or its affiliates are committed to protect your personal information when you are using “www.tibertaber.com”. 

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists Tiber Taber to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This Privacy policy relates to our use of any personal information we collect from you on www.tibertaber.com or other brand owned internet properties.          

Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting “www.tibertaber.com” you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

 

COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION

Tiber Taber collects, processes, and retains information about you when you visit our “www.tibertaber.com”.

While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

 Information may include :

1. If you choose to buy on the Website, we collect information about your buying behavior.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
2. If you choose to post messages on our message boards, chat rooms or other message areas (On website, brand owned social media pages, brand products reselling on other websites) or leave a feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, use for promotions (with consent) and troubleshoot problems as permitted by law.
3. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
4. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us.
5. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

     

    HOW WE USE YOUR INFORMATION?

    Any of the information we collect from you may be used in one of the following ways:

    1. To make the experience better for prospective customers: We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
    2. To send periodic emails: Subject to your prior approval, we may use the information you share with us, to communicate with you through e-mails, text messages and calls, in order to provide our product or service related information and/or for promotional and marketing purposes. We will provide you the ability to opt-out of such uses.
    3. Select Content, Improve Quality and Facilitate Use of our website and product. To improve and provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.
    4. Obtain Third Party Services: We also share Personal Information and Other Information with third parties, affiliates/subsidiaries who provide services to Tiber Taber website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When Tiber Taber shares Personal Information with affiliates/subsidiaries, third party, service providers, we assure that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this policy.

       

      COOKIES

      A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

      We use  "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.

      We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.

      You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

      Our website is built on a third party e-commerce platform (Shopify) and certain cookies are enabled by the same. Additionally, we use pixels and tags from other third parties, which may in turn place cookies. (Facebook, Google, Twitter). You may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

       

      DISTRIBUTION AND SHARING OF INFORMATION

      1. Third Party Service Providers : Tiber Taber does not share, sell, rent, or trade personal information collected through its “www.tibertaber.com” with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Policy. Tiber Taber may share information with third party service providers contracted to provide services on our behalf for processing to provide your employment related services and benefits and other business purposes. These third party service providers may only use information we provide to them as requested and instructed by Tiber Taber.

      2.Tiber Taber Fashion Pvt Ltd may disclose your Personal Information as we believe to be necessary or appropriate. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation.

      a. under applicable law, including laws outside your country of residence;
      b. to comply with legal process;
      c. to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
      d. to enforce our terms and conditions; and
      e. to allow us to pursue available remedies or limit the damages that we may sustain.
      trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
      f. Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

      3. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information which we have collected to the relevant third party. If Tiber Taber goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.

        To improve your Web experience, and to offer you products in which you might be interested, we provide links to business alliance companies, Tiber Taber dealers, and other third-party sites. When you click on these links, you will be transferred out of our Web site and connected to the website/application of the company that you selected. Because Tiber Taber does not control these sites (even if an affiliation exists between our Web sites and a third party site), you are encouraged to review their individual Privacy notices.

        If you visit a Web site that is linked to our sites, you should consult that site's Privacy policy before providing any Customer Identifiable Information. Tiber Taber does not assume any responsibility or liability in elation with conduct of such third parties.

         

         

        SECURITY PRECAUTIONS

        Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

         

        FAIRNESS AND PURPOSE

        Tiber Taber will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.

        CONTROL OF YOUR INFORMATION

        You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through “www.tibertaber.com”, or object to the use or processing of such Personal Information by us. If you have concerns regarding access to or the correction of your Personal Information, please contact us.

        In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.

        While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.

        RETENTION AND DISPOSAL

        Personal information shall be retained only as long as necessary for the fulfilment of the stated purposes, and should be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services.

        If you wish that we no longer use your information to provide you services, contact us. We will respond to your request within 30 days of receipt of the request. However, we may  retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

         

        SUPPORT AND QUERIES

        In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Grievance team are provided below:

        B-249, 2nd Floor,

        Naraina Industrial Area, Phase-1

        Delhi-110028

        Phone: +91 9354443530

        Email: mail@tibertaber.in

        Time: Mon - Sat (10:00 AM  - 18:00 PM )

         

        Please contact us regarding any questions regarding this statement.

         

        Shipping, Payments

        When will my order be shipped and when will it get delivered?

        Shipping Information:
        We normally ship all orders within 2 business days.
        • Custom / Made to order collections are dispatched within 5 business days.

        Delivery Information:
        Final delivery time will vary based on location.
        • Standard Deliveries take 2-5 Days in India.
        • Standard Deliveries take 4-12 Days in other parts of the world.
        • However, there might be delays due to extraneous factors.

        Are there any additional charges for delivery?

        Domestic Orders:
        • We charge Rs. 100 for orders with a value below Rs. 1000. (Non-refundable if shipped)
        • Free shipping is available for all orders above Rs. 1000 within India.

        International Orders:
        • Additional shipping charges apply and will be reflected at checkout. Find more information here.

        How do I make payments ?

        • Prepaid – You can make secure online payments using your debit cards, credit cards, Net banking, Wallets or UPI.
        • International payments can be made using cards or Paypal.
        • Bank transfers are accepted upon special request.
        • Cash on delivery (COD) –
        Available for domestic Indian Orders at an additional cost of Rs 50. (Non Refundable)

        Do you Have Express Delivery?

        We offer express, 1-2 business day delivery for selected pincodes at an additional price of Rs 350.
        • Orders placed before 2 PM are dispatched on the same day and the transit time is calculated based on that.
        • Orders placed after 2 PM, are dispatched on the next business day.
        • Business days do not include Sundays, Indian National holidays, and major festivals.

        Do I need to set up an account to place an order?

        You can guest checkout without creating an account.

        But we advice to set up an account and select the merchandise you like. Creating an account helps you :
        • Create product wishlists
        • Keep track of your order details and transactions
        • Easily request for returns and order escalations.
        • Keep updated with the latest product offerings and promotional offers.

        Order Placement

        Is my order confirmed?

        You will receive an Email and a WhatsApp on order confirmation.
        Please contact our helpdesk (support@tibertaber.com or call +91 9354443530) if you are unsure.

        How can I track my order?

        An email and whatsapp is sent to you after the order is shipped.
        It contains the tracking number and details of the service provider. You can
        also track your order by logging in on our website. Track Here

        If you are having trouble reading the emails or if you haven't
        received any updates, please get in touch with our Helpdesk.

        Can I modify the shipping address or product(Size) of my order after it has been placed? 

        Yes, your shipping address can be modified before the order is dispatched. Once dispatched, no changes can be made to the address or the order contents.
        Should you modify to cancel your order, please inform the team via email on support@tibertaber.com, DM us on Instagram/Facebook or Call/WhatsApp us at + 91 9354443530 | Monday to Saturday, between 10 AM to 6 PM IST.

        What if my card has been charged multiple times for the same order?

        Do not worry at all !

        Rest assured, in most cases, orders are only processed once even if your card is authorized multiple times. These duplicate authorizations are typically reversed by your bank within 12 hours.

        However, if you see multiple debits on your account after 12 hours, please contact our support team for assistance.
        We may request your bank records to verify the issue.

        Cancellation, Returns & Exchange

        How do I cancel an order?

        Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable Should you wish to cancel your order, please inform the team via email on support@tibertaber.com, DM us on Instagram/Facebook or Call/WhatsApp us at + 91 9354443530 | Monday to Saturday, between 10 AM to 6 PM IST.

        What is your return policy?

        You can return eligible products, up to 7 days from the date of delivery, from "My Orders" section on the website or using the RETURN REQUEST
        • The returned product should be in its original packaging and in the same unused and unwashed condition as received. Tags should be intact.
        • The product(s) clears a quality check at the Tiber Taber warehouse and only then the exchange/refund is processed.
        • Exchange request will be accepted only once.
        • Products marked under clearance section and customised products are non-returnable.
        • COD and Shipping Fees are non-refundable
        • International orders are non-returnable.

        How long will it take for an refund request to get processed?

        It usually takes 7-10 working days for an exchange or return order to be processed.
        This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address.
        Once the goods are picked up from your address, they are received at the Tiber Taber warehouse where they go through a quality check.
        Once this procedure is completed, we initiate further steps in this process.

        Do you arrange for reverse pickups?

        Yes. Reverse pickup is available for a wide selection of pincodes.
        In case your Pincode doesn't have reverse pickup facility, we will inform you and you will have to ship the item back. . In this case, an amount of Rs. 100 will be reimbursed through a Tiber Taber voucher. This will be done post the quality check of all received items.

        Can I choose a different item in exchange?

        You can request for a size exchange HERE. https://www.tibertaber.com/a/return-exchange

        To exchange for a different outfit, initiate a return request for
        the original order against refund and place a new order with the new selection.

         How do you process refunds?

        • Prepaid orders will be refunded to the original source of payment.
        • For COD orders, you can opt for store credits or cash refund.
        • Once the order is received at our warehouse and QC approved, we will share a payout link which will ask for your account details in which the refund will be processed.
        • Refunds can take 7-10 days.

        How do I contact the Tiber Taber Customer Service Team?

        You can get in touch with our customer support team through the “Contact Us” section on the website.
        Simply send a DM on Instagram/ Facebook Page or email to support@tibertaber.com or give us a call on +919354443530 for any complaint or feedback
        Our customer care team is always at your service (Monday - Saturday, 10 AM - 6:00 PM (IST)

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        Dummy Image

        Boy Bandhani Print Kurta

        $720 MRP1400

        Inclusive of taxes

        Size 2M

        Colour Magenta

        Style 2PC Kurta set

        Add to cart